Privacy Policy

1. Overview

Newday Health Journey ("we," "us," or "our") is committed to protecting the privacy and security of your personal health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us as a patient.

This policy applies to all information collected through our website, mobile applications, and during your interactions with our healthcare services. By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Health Information (PHI)

We collect and maintain personal health information as part of providing healthcare services, including:

• Medical history and current health conditions
• Treatment records and clinical notes
• Prescription and medication information
• Laboratory and diagnostic test results
• Insurance and billing information
• Emergency contact information

2.2 Personal Information

We collect personal information that you provide to us, including:

• Name, address, phone number, and email address
• Date of birth and Social Security number
• Insurance information and payment details
• Employment and demographic information
• Communication preferences

2.3 Website and Technical Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

3.1 Healthcare Services

We use your personal health information to:

• Provide medical care and treatment
• Coordinate care with other healthcare providers
• Process insurance claims and billing
• Schedule appointments and send reminders
• Communicate test results and treatment plans
• Maintain accurate medical records

3.2 Administrative Purposes

We may use your information for:

• Quality assurance and improvement activities
• Staff training and education
• Compliance with legal and regulatory requirements
• Business operations and administration
• Risk management and patient safety

3.3 Communication

With your consent, we may use your contact information to:

• Send appointment reminders and health information
• Provide educational materials and health tips
• Notify you of new services or changes to our practice
• Respond to your inquiries and requests

4. Information Sharing and Disclosure

4.1 Permitted Disclosures

We may share your information without your authorization in the following circumstances:

• Treatment: With other healthcare providers involved in your care
• Payment: With insurance companies and billing services
• Healthcare Operations: For quality assurance and administrative purposes
• Legal Requirements: When required by law or court order
• Public Health: For disease prevention and public health activities
• Emergency Situations: To prevent serious harm to you or others

4.2 Business Associates

We may share information with business associates who provide services on our behalf, including:

• Electronic health record vendors
• Billing and collection services
• IT support and cloud storage providers
• Legal and accounting services

All business associates are required to sign agreements ensuring they protect your information according to HIPAA standards.

5. HIPAA Compliance

As a covered entity under HIPAA, we are committed to:

• Protecting the privacy of your health information
• Providing you with notice of our legal duties and privacy practices
• Following the terms of our current Notice of Privacy Practices
• Implementing appropriate safeguards to protect your information
• Training our staff on privacy and security requirements

6. Data Security

We implement comprehensive security measures to protect your information:

6.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure firewalls and intrusion detection systems
• Regular security updates and patches
• Multi-factor authentication for system access
• Secure backup and disaster recovery procedures

6.2 Administrative Safeguards

• Privacy and security training for all staff
• Access controls and user authentication
• Regular security risk assessments
• Incident response and breach notification procedures
• Business associate agreements

6.3 Physical Safeguards

• Secure facilities with controlled access
• Locked storage for physical records
• Secure disposal of confidential information
• Workstation security and screen locks

7. Your Rights

Under HIPAA and applicable privacy laws, you have the following rights:

7.1 Access Rights

• Right to Access: Request copies of your medical records
• Right to Inspect: Review your health information in our files
• Right to Request Amendments: Ask us to correct inaccurate information

7.2 Control Rights

• Right to Restrict: Request limitations on how we use your information
• Right to Confidential Communications: Request alternative communication methods
• Right to Opt-Out: Decline certain uses of your information

7.3 Notification Rights

• Right to Accounting: Request a list of disclosures we've made
• Right to Breach Notification: Be notified of any data breaches
• Right to File Complaints: Report privacy concerns to us or regulatory authorities

To exercise any of these rights, please contact our Privacy Officer using the information provided at the end of this policy.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

8.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. We do not use cookies to collect or store personal health information.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services:

• We are not responsible for the privacy practices of third-party sites
• We encourage you to review the privacy policies of any third-party services
• Third-party integrations are subject to their own terms and privacy policies
• We may use third-party analytics services to improve our website performance

10. Children's Privacy

We are committed to protecting the privacy of children:

• We do not knowingly collect personal information from children under 13 without parental consent
• For patients under 18, we follow applicable state laws regarding parental consent and access
• Parents and guardians have the right to access and control their minor children's health information
• We provide age-appropriate privacy protections for adolescent patients

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices or services
• Updates to applicable laws and regulations
• Improvements to our security measures
• Feedback from patients and stakeholders

When we make material changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you through appropriate channels when required by law
• Provide a summary of significant changes

Your continued use of our services after policy changes constitutes acceptance of the updated terms.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact: