Terms & Conditions

1. Acceptance of Terms

Welcome to Newday Health Journey. These Terms and Conditions ("Terms") govern your use of our website, services, and facilities. By accessing our website, scheduling appointments, or receiving healthcare services from Newday Health Journey, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services or website. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Definitions

For the purposes of these Terms, the following definitions apply:

3. Our Services

3.1 Healthcare Services

Newday Health Journey provides comprehensive healthcare services including, but not limited to:

• Preventive health care and wellness programs
• Primary care services and routine medical care
• Chronic condition management and monitoring
• Nutrition counseling and wellness coaching
• Mental health support and counseling
• Telehealth consultations and remote monitoring

3.2 Service Availability

Services are provided subject to:

• Provider availability and scheduling constraints
• Medical necessity and appropriateness
• Insurance coverage and payment arrangements
• Compliance with applicable laws and regulations
• Our clinical policies and procedures

3.3 Emergency Services

4. Patient Responsibilities

4.1 Accurate Information

You agree to:

• Provide accurate, complete, and current personal and medical information
• Update your information promptly when changes occur
• Inform us of all medications, supplements, and treatments you are receiving
• Disclose relevant medical history and current health conditions

4.2 Treatment Compliance

You are responsible for:

• Following prescribed treatment plans and recommendations
• Taking medications as directed
• Attending scheduled appointments and follow-up visits
• Communicating concerns or changes in your condition
• Seeking appropriate care when recommended

4.3 Respectful Behavior

You agree to:

• Treat our staff, providers, and other patients with respect
• Follow facility policies and procedures
• Maintain appropriate behavior during visits
• Respect the privacy and confidentiality of others

5. Appointments & Scheduling

5.1 Appointment Booking

Appointments may be scheduled:

• Through our website booking system
• By calling our office during business hours
• Through our patient portal (when available)
• In person at our facility

5.2 Cancellation Policy

To ensure optimal scheduling for all patients:

• Appointments must be cancelled at least 24 hours in advance
• Late cancellations or no-shows may result in fees
• Repeated no-shows may affect future scheduling priority
• Emergency situations will be considered on a case-by-case basis

5.3 Rescheduling

We will make reasonable efforts to accommodate rescheduling requests, subject to provider availability and scheduling constraints.

6. Payment & Billing

6.1 Payment Responsibility

You are responsible for:

• Payment of all charges for services rendered
• Copayments, deductibles, and coinsurance amounts
• Services not covered by your insurance plan
• Charges resulting from cancelled or missed appointments

6.2 Insurance

Regarding insurance coverage:

• You must provide current insurance information
• We will verify benefits, but coverage is not guaranteed
• You are responsible for understanding your plan's coverage
• Pre-authorization requirements must be met when applicable

6.3 Payment Methods

We accept various payment methods including cash, checks, credit cards, and electronic payments. Payment is typically due at the time of service unless other arrangements have been made.

6.4 Billing Disputes

If you have questions about billing or wish to dispute charges, please contact our billing department within 30 days of receiving your statement.

7. Telehealth Services

7.1 Technology Requirements

To participate in telehealth services, you must have:

• A reliable internet connection
• A device with camera and microphone capabilities
• Updated web browser or required software
• A private, secure location for consultations

7.2 Limitations

Telehealth services have limitations:

• Not suitable for all medical conditions or emergencies
• Physical examinations may be limited
• Technical issues may affect service quality
• Provider discretion determines appropriateness

7.3 Privacy and Security

We use secure, HIPAA-compliant platforms for telehealth services. You are responsible for ensuring your location and device are secure during consultations.

8. Website Use

8.1 Permitted Use

You may use our website to:

• Learn about our services and providers
• Schedule appointments and manage your care
• Access educational health information
• Contact us with questions or concerns

8.2 Prohibited Activities

You may not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality or security
• Post or transmit harmful, offensive, or inappropriate content
• Violate the privacy or rights of others

8.3 Medical Information Disclaimer

9. Intellectual Property

9.1 Our Content

All content on our website, including text, images, logos, and software, is owned by Newday Health Journey or our licensors and is protected by copyright and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes related to your healthcare.

9.3 Restrictions

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without authorization
• Create derivative works based on our content
• Use automated systems to access our website

10. Limitation of Liability

10.1 Healthcare Services

Our liability for healthcare services is governed by applicable medical malpractice laws and our professional liability insurance coverage.

10.2 Website and Technology

To the fullest extent permitted by law, we disclaim liability for:

• Website downtime, technical issues, or data loss
• Third-party content or services linked from our website
• Unauthorized access to or alteration of your information
• Decisions made based on website information

10.3 Indemnification

You agree to indemnify and hold us harmless from claims arising from your violation of these Terms or misuse of our services or website.

11. Termination

11.1 Termination by You

You may terminate your relationship with us at any time by:

• Providing written notice of your intent to terminate care
• Requesting transfer of your medical records
• Settling any outstanding financial obligations

11.2 Termination by Us

We may terminate our relationship with you for:

• Non-payment of fees or repeated billing issues
• Failure to comply with treatment recommendations
• Inappropriate behavior toward staff or other patients
• Violation of these Terms or facility policies

We will provide appropriate notice and assist with care transition when terminating the relationship, except in cases of immediate safety concerns.

12. Governing Law

12.1 Applicable Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through:

1. Direct Communication: We encourage you to contact us directly to resolve concerns
2. Mediation: If direct communication fails, disputes may be submitted to mediation
3. Legal Action: Legal proceedings must be filed in the appropriate courts of California

12.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13. Contact Information

If you have questions about these Terms or need to contact us regarding legal matters: